Studio Policies

All policies are updated and effective as of January 15, 2025.

  • 10-Class Pack. The 10-class pass may be used for yoga classes, meditation sessions, sound bath sessions and pop-up classes (where applicable). Benefits include discounts on select studio events and unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    This class pack may be cancelled by contacting our admin team at hello@crownyoga.co. 10-class packs expire 180 days from purchase. No refunds—full, prorated, or otherwise—are issued for expired, unused, or cancelled passes; no exceptions. Passes are non-transferable, non-refundable, and may not be shared.

    Drop In Pass. The Drop In pass may be used for for one yoga class, meditation session, sound bath sessions, or pop-up class (where applicable). The Drop In pass must be used within seven (7) days from the date of purchase. If unused by the seventh day, the Drop In pass is forfeited. No refunds—full, prorated, or otherwise—are issued on unused Drop In passes upon expiration; no exceptions. The Drop In pass is non-transferable, non-refundable, and may not be shared. No benefits or guest passes are offered with the Drop In pass.

    Educator Pass. This monthly auto-pay membership is exclusively offered to public school staff and teachers and higher education staff and faulty. Membership includes unlimited yoga classes, meditation sessions, sound bath sessions, and pop-up classes (where applicable). Start date begins on the date of purchase. Benefits include unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    This pass may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30-day window will incur a fee equal to 30% of the monthly membership rate. Pass will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Educator Pass is non-transferable and non-refundable. Must show evidence of employment at an educational institution to purchase.

    Family Pass. This monthly auto-pay membership offers unlimited yoga classes plus meditation sessions, sound bath sessions, and pop-up classes (where applicable) to two (2) family members within the same household. Additional family members may be added for an additional charge each. Start date begins on the date of purchase. Benefits include discounts on select studio events and unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    This pass may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30-day window will incur a fee equal to 30% of the monthly membership rate. Pass will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Family Pass is non-transferable and non-refundable. No refunds—full, prorated, or otherwise; no exceptions.

    Hero’s Pass. This monthly auto-pay membership is exclusively offered to active first responders and/or active military, veteran, and military spouses. Membership includes unlimited yoga classes, meditation sessions, sound bath sessions, and pop-up classes (where applicable). Start date begins on the date of purchase. Benefits include unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    This pass may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30-day window will incur a fee equal to 30% of the monthly membership rate. Pass will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Memberships are non-transferable and non-refundable. Must show evidence of employment as a first responder and/or active military or veteran or military spouse to purchase.

    Pause Pass. This monthly auto-pay mini membership includes unlimited meditation Pause sessions, yoga Nidra sessions, sound bath sessions, and pop-up classes (where applicable). Start date begins on the date of purchase. This pass is ineligible for discounts and guest passes.

    This pass may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30-day window will incur a fee equal to 30% of the monthly membership rate. Pass will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Memberships are non-transferable and non-refundable.

    Premier Member/ship. This monthly auto-pay membership offers unlimited yoga classes, meditation sessions, sound bath sessions, and pop-up classes (where applicable). Start date begins on the date of purchase. Benefits include discounts on select studio events and unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    This membership may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30 days window will incur a fee equal to 30% of the monthly membership rate. The membership will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Memberships are non-transferable and non-refundable.

    Starter Pass. This new-student intro offer may be purchased by clients new to Crown Yoga. This monthly auto-pay pass offers unlimited yoga classes, meditation sessions, sound bath sessions, and pop-up classes (where applicable). Start date begins on the date of first use and requires a minimum commitment of 30 days. At the end of 30 days, the pass rolls into a regular monthly, auto-pay membership at the regular price. Benefits include discounts on select studio events and unlimited guest passes - one visit per guest; see our Guest Pass Policy below for complete details.

    Within the first 30 days (“intro offer”): The membership may be ended by contacting our admin team at hello@crownyoga.co at least 7 days before the next auto-renewal charge.

    In the second and subsequent billing cycles: The membership may be ended by contacting our admin team at hello@crownyoga.co at least 30 days before the next auto-renewal charge. Cancellations within that 30 days window will incur a fee equal to 30% of the monthly membership rate. The membership will be cancelled as of the last day of the current billing cycle unless otherwise requested. No refunds—full, prorated, or otherwise are issued. Memberships are non-transferable and non-refundable.

  • Rate Changes. We reserve the right to change our rates, fees, and discounts at any time. 

    Economic Assistance. If financial support would allow you to access Crown Yoga’s offerings, reach out to us at hello@crownyoga.co. Yoga should be accessible to everyone.

  • MEMBERSHIPS, CLASS PACKS, AND PASSES

    Please see each individual membership, class pack, or pass in the drop down above for complete details on ending your plan at Crown Yoga.

    PLANS WITH PROMOTIONAL PRICING

    If the plan cancelled was purchased as a promotional price, the client forfeits the promotional price and, upon return to the studio, is reinstated with the full price of membership.

    INDIVIDUAL CLASSES

    Student-initiated class cancellations and no-shows: Where a class booking is cancelled by the student within the 90-minute window of the start of the class; and, where a student books a class, doesn’t cancel the booking, and doesn’t attend the class.

    • The student is responsible to provide notice oof cancellation 90 minutes prior to the start of class. This provides students on the waitlist the opportunity to attend and helps the teacher prepare for their class load.

    • In the event of student-initiated late class cancellations OR a student no-shows to class:

      • The first late cancellation will result in a friendly warning from the admin team.

      • The second late cancellation, and all subsequent late cancellations, will result in a $15 fee (“late cancel fee”).

    Crown Yoga-initiated class cancellation policy: Where a scheduled class is cancelled or the studio is closed by Crown Yoga management.

    The events that may result in class cancellations or studio closures include, and are not limited to: 

    • Inclement weather

    • Natural disasters or storms

    • City- or state-wide emergencies requiring closure

    • Other events beyond the studio’s control

    COMMUNICATIONS PROTOCOL

    In the event of a class cancellation or studio closure, Crown Yoga management will follow the this communications protocol:

    1. fitDEGREE (app) announcement/push notification: Students with app notifications ON will receive an cancel and closure announcements.

    2. Email: Studio management will email current students opted in to emails with notification of the class cancellation(s) or studio closure. 

    3. SMS:  Studio management will email current students opted in to SMS/text with notification of the class cancellation(s) or studio closure.

    Crown Yoga cannot guarantee that it will announce class cancellations or closures via social media or communications channels beyond what is listed above. Do not rely on social media for last-minutes cancels and closing. It is the responsibility of the student to confirm they are opted in to one (1) or all of the above methods of communications.

    EVENT: CANCELLATIONS

    .Events are defined as a workshops, series class, training, and/or other special event outside of the regular weekly class schedule, requiring pre-registration AND prepayment, not included in Crown Yoga plans. See the event cancellation schedule below:

    • A full refund is provided for event cancellation requests received up to seven (7) days in advance of the start date of the event.

    • A 50% refund is provided for cancellation requests received up to four (4) days in advance of the start date of the event.

    • No refund is provided for a cancellation request received within three (3) days of the start date of the event. 

    EVENTS: NO-SHOWS

    An event “no-show” is an instance where a registrant has booked and paid for an event and did not show up. 

    No refund is provided for an event registrant no-show.

  • Refund Policy
    This policy applies to the following memberships, passes, and packs (“plans”): 10-class pack, Drop-in Educator, Family, Hero, Pause, Premier, and Starter.

    The above plans are not provided refunds, either in full or in part (prorated) due to cancelled, expired, or unused plans. 

  • Events include workshops, series classes, and special events hosted at our studio. They are not included in any membership, pack, or pass.

    Registration fee. For events, a registration fee is required at the time of sign-up to secure your spot. This fee covers use of the studio space and operation and administrative costs.

    Event fee. The remaining event fee is paid directly to the teacher or facilitator at the door at time of the event, allowing you to support them personally for their unique offerings.

    Discounts. Discounts on events, provided as a benefit of membership, will apply to the registration fee only. Teacher or facilitator may offer a discount at their discretion; they are not required to offer a discount.

    We believe this approach helps us provide an intimate and high-quality experience for both students and teachers while fostering a supportive community. Please feel free to contact us with any questions about this process.

    EVENT CANCELLATIONS

    See the event cancellation schedule below:

    • A full refund is provided for event cancellation requests received up to seven (7) days in advance of the start date of the event.

    • A 50% refund is provided for cancellation requests received up to four (4) days in advance of the start date of the event.

    • No refund is provided for a cancellation request received within three (3) days of the start date of the event. 

    EVENTS NO-SHOWS

    An event “no-show” is an instance where a registrant has booked and paid for an event and did not show up. 

    No refund is provided for an event registrant no-show.

  • At Crown Yoga, we’re delighted to offer guest passes as a benefit for our members to share the joy of yoga with friends and family. Please review the following guidelines and directions to ensure a seamless experience for both members and their guests.

    Guest Pass Guidelines

    1. Guest passes are included with most Crown Yoga membership plans. Check your plan to find out if your plan qualifies.

    2. Members with the guest pass benefit receive an unlimited number of passes; however, each guest may use a pass only once.

    3. Guests must be new to the studio, meaning they have not previously attended as a member, drop-in, or guest. (For example, if someone has attended a drop-in class before, they are not eligible to use a guest pass.)

    How to Use the Guest Pass

    For Crown Yoga Member Hosts:

    1. Open the fitDEGREE app and navigate to the home page/dashboard.

    2. Scroll down to "Refer a friend to this studio” to find your Referral Code.

    3. Tap the “Share your link” button to send this Referral Code to your guest.

    For Guests:

    1. Create an account with Crown Yoga and enter the referral code during sign-up. (Tip: Look for the field labeled “Referral Code” on the registration page.)

    2. Browse the schedule and find the class you plan to attend with your host. Tap Register to proceed to the checkout page.

    3. Select the Drop-In option. Locate the “Promo Code” field at checkout.

    4. Enter GUESTPASS and tap Apply to redeem your guest pass.

    5. Once complete, you will receive an email confirmation of your class registration.